Shipping & delivery
At Lucy & Vale, we want you to enjoy your new piece as soon as possible.
Delivery Time
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Orders placed before 11:59 PM (Eastern Time) are processed the next business day.
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Delivery time 5-14 days
You will always receive an email notification once your order has been shipped.
Shipping Costs
Lucy & Vale, you never pay for shipping.
All our products are delivered 100% free of charge, with no minimum order required.
Tracking
As soon as your order has been shipped, you will receive an email with your tracking number.
Didn’t receive it, or is it not working? Simply contact us at lucyandvale@hotmail.com and our team will assist you right away.
Returns
Still want to return an item? No problem – our support team will provide you with clear instructions. Please note that return shipping costs are the responsibility of the customer.
Unexpected Delays
In rare cases, delivery may take a little longer (for example, due to delays with the carrier). We always do our best to get your order to you as quickly as possible, and our customer service team is here to help with any questions.